AI-Augmented Asset Servicing: Transforming Efficiency and Decision-Making


AI-Augmented Asset Servicing: Transforming Efficiency and Decision-Making

From Complexity to Clarity: AI’s Role in Modernizing Asset Servicing


A global asset servicing leader faced challenges in scaling operations, ensuring compliance, and enhancing customer engagement. Galent’s AI-powered solutions helped the firm implement automated reporting, compliance monitoring, and advanced market analysis to drive operational efficiency, reduce risk, and deliver personalized services.The result, improved decision-making, fraud detection, and compliance accuracy while streamlining operations and enhancing client satisfaction.

Client Challenges:

Complex Decisioning for Lending and Risk Management:
Manual, data-heavy processes slowed decision-making and increased the potential for human error.

Fraud Detection Gaps:
Fragmented data sources and lack of predictive insights hindered fraud prevention efforts.

Compliance Pressure:
Stringent regulatory requirements required real-time monitoring and reporting, which strained resources.

Operational Inefficiencies:
Labor-intensive workflows led to delayed service delivery and limited scalability.

Strategic AI Interventions

  • Automated Report Generation and Compliance Monitoring: We leveraged AI to streamline compliance processes, automate reporting, and ensure regulatory adherence.

    Outcome: Achieved real-time compliance tracking and reduced manual reporting efforts by 50%.

  • Risk Management and Fraud Detection: We implemented AI-driven risk modeling and fraud detection tools to analyze patterns and predict threats.

    Outcome: Enhanced fraud detection rates by 45% and minimized false positives through real-time data analysis.

  • Personalized Services Through Digital Identities: We built an AI powered framework for creating and managing digital identities, enabling personalized client offers and interactions.

    Outcome: Delivered tailored services, improving client satisfaction and loyalty.

  • Process Automation and Emergency IVR: We also introduced intelligent process automation to optimize workflows and deployed an AI-powered emergency IVR for faster issue resolution.

    Outcome: Reduced operational bottlenecks, improving scalability and response times.

    • Key Outcomes

    1. Enhanced Operational Efficiency: Achieved real-time compliance tracking and reduced manual reporting efforts by 50%.

    2. Improved Risk Mitigation: Enhanced fraud detection rates by 45% and minimized false positives through real-time data analysis.

    3. Data-Driven Decision-Making: Predictive insights empowered the firm to make strategic lending and investment decisions.

    Galent’s AI-powered solutions transformed the client’s operations and strengthened its position as an innovator in the asset servicing industry.

    Executive Insight: A Client Perspective

    A strategic view on collaboration, innovation, and measurable outcomes.

    “Galent’s AI-driven solutions have been a game-changer for our operations. From automating complex processes like compliance monitoring and report generation to enhancing fraud detection and risk management, their expertise has enabled us to streamline workflows and deliver unparalleled service to our clients.”


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